Service Commitment Statement

The Office for Supply Management Services is devoted to providing a high level of service to our internal Cornell customers.  As a reflection of this commitment, our department has developed the following "Service Level Commitment" statement.

The Office for Supply Management Services commits to the following:

• Treat customers with respect and courtesy, and respond to their needs with a sense of urgency
  
• Return phone calls the same day or in no more than 24 hours (the following business day)
  
• Return e-mails the same day or in no more than 24 hours (the following business day)
  
• Issue a purchase order, or contact the requisitioning unit for additional approvals or documentation as required by Cornell policy, during the same day received or in no more than 24 hours (the following business day)
  
• Provide acknowledgement of receipt of request for quotations the day of receipt or in no more than 24 hours (the following business day)

Customer Service Assistance

• Main Office for Supply Management Services: (607) 255-3804
• Purchasing HELPLINE: (607) 254-5300